Whistler Alpine Chalet Retreat Wellness — Lodging in Whistler

Reviews of Whistler Alpine Chalet Retreat Wellness

• Natalie

  Added 2016.06.02

  We booked the entire chalet for the weekend of our wedding in Whistler. We were instructed to pick up the keys in Vancouver only to find out that the staff had forgotten we were checking in the day we had scheduled. Without any apology or any explanation (other than her cellphone was off), we arrived to the Chalet, with only 4 keys between 14 people, a cold hot-tub which wasn't adjustable, empty shampoo/soap in the bathrooms, and an ant infestation in the hallway and kitchen. When we brought these to the attention to the staff (which, mind you _never_ answer their phone, you'll have to wait until they get around to calling you back...), they didn't care.
• Brielle

  Added 2015.09.27

  Great retreat. Great yoga classes. Great service and great steam room.
• Ivy

  Added 2015.09.24

  * over-charged cleaning fees,
• Daniel

  Added 2015.07.06

  * empty shampoo/soap containers, mediocre (definitely not luxurious) beds/sheets/
• Benjamin

  Added 2015.07.02

  Not sure they are even in business - definately not what is described
• Adam

  Added 2015.03.25

  For the price we paid, I would have much more hospitality. I would suggest staying away from these guys unless you're expecting horrible service.
• Carter

  Added 2014.12.11

  Bought a living social coupon expecting a high end b&b for me a my girlfriend. Exellent location, but very disappointed, here are my comments. We arrived slightly early (3pm) for the 4pm checkin and they didnt open the doors until 3:45pm. Room, bathroom and linens are basic - not luxurious. No in-room fridge and you cannot watch a movie (no dvd player or option to purchase) so your only option is tv with commercials. Hotub was broken, steam room is actually a shower with a steam option (like the ones you can install in your home). Even though we paid for 4 yoga classes, there were only 2 available to take during our stay (2 left unused). We had an early checkout and they could not accomidate a breakfast earlier than 8am. No flexibility here. The staff were nice, but for the price you pay (even with my coupon) I could of got a whole lot more, for a similiar price elsewhere in whistler. This place is way overly marketed for what you actually get.
• Aaliyah

  Added 2014.08.17

  * no means of effective communication with any staff (there is one person, and good luck trying to get them on the phone after you've paid),
• Caleb

  Added 2014.06.02

  * over a month to receive security deposit back...
• Lincoln

  Added 2014.04.17

  * unprofessional and discourteous staff,
• Jason

  Added 2014.01.27

  Very rude phone reception, not forth coming with information or prices or availability
• Colton

  Added 2013.12.28

  * a cold and non-adjustable hot-tub,
• Mia

  Added 2013.11.02

  I would stay away from this place, unless you are expecting:
• Samuel

  Added 2013.06.17

  * ant infestation within the hallway and kitchen,
• Parker

  Added 2013.04.12

  What a mess. Truly unprofessional.